Issues to be aware of

Team engagement & involvement: Need to involve all stakeholders from the beginning of the project so it sets a precedent that continues throughout the entire process

Time & task management: tasks such as testing can take longer than planned, if capabilities continue to be demanded after the designated time

Training: Super-users must maintain level of knowledge to proactively carry out tasks

Comm & internet connection: procuring and maintaining network connections for calls and SMS

Testing: clear expectations need to be laid out to carry out the applicable acceptance tests