Customer Success

Via a consultative approach, our Customer Success (a.k.a Proactive Support / Premium Tech Support) help you:

• achieve desired outcomes by discussing your specific goals

• strategize success within the existing product functionalities and your specific EVA environment

• responds and resolves to issues related to configuration or users’ best practices as per below scope.

You may elect to receive further support services hours for both Proactive or Reactive support as Additional Support Services, on the basis and charges set out in the Order Form.

Extra hours Fees as per rate card 

When electing Proactive support services, EVA representatives and your team discuss your business goals in-depth and help you find successful solutions within the existing product functionalities with consulting and effective strategies to achieve desired business outcomes.

Scope:

• Identify key gaps & Configuration concerns

• Punctual Tasks regarding Engagement or Onboarding Campaigns

• Chatbot targets / Tone of voice 

• Robotic Process Automation workflow configuration 

• Custom dashboard and reports

• Emails setup

• Custom Fields, Custom CRUD, Custom Match filters

• Super Admin configuration such as Security & Permissions,...

Customer Success can be contacted via: 

• Email (response time: 2 hour in business hours)

• Messenger channel (Slack, MS Teams, etc. our preferred method)

• Telephone or Web Call (call back if urgent within 2 hours during business hours)