Chat Panel

The chat panel displays the most recent interactions with candidates. By clicking on 'chat,' you will be directed to a three-column view where you can review the latest candidate interactions. These interactions encompass sent/received emails, SMS, chat interactions, or pipeline movements. You have the option to filter the conversation by recruiter, status, and candidate name. Simply type the candidate's name and press 'Enter' to view their latest conversation.

Additionally, based on the candidates' registration status or interactions with EVA Bot Events, you can directly go to the conversation when clicking on Chat.

Let's review each status:

Newly registered: This category includes candidates who have recently completed their registration with EVA Bot.
Has Unread: These are interactions where EVA has provided a response that the candidate has not yet viewed.
Registration hangs: This status applies to candidates who initiated the registration process with the bot but did not complete it.
Stale questions: This category encompasses questions that candidates have not answered; these questions were not skipped.

Now, let's explore interactions categorized by EVA events:

Unrecognized EVA Bot messages: These instances occur when EVA doesn't understand what the candidate is saying.
Unrecognized EVA Bot feedback: This status indicates that a phrase or message is unrecognized, and the agent has not provided recognition feedback for it.
Requested take over: When a candidate requests to speak with a human agent.
Has GDPR request: This status applies when a candidate asks something related to GDPR, such as wanting to unsubscribe.
Has complaint: This status is used when a candidate appears to have made a complaint, such as expressing dissatisfaction with the recruitment process.
Has job-related inquiry: This status is applied when a candidate requests information or discussion related to a job.