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Chatbot Messaging (Take Over)

Chatbot Messaging (Take Over)

EVABot is designed to handle conversations with talent autonomously, but as a recruiter, you have the ability to intervene in the conversation when necessary. This allows you to directly communicate with the candidate and temporarily pause the chatbot. There are two common scenarios where this feature can be useful:

Direct Messaging:

  • If you, as a recruiter, want to send a direct message to the talent, EVABot provides support for this functionality. It enables you to quickly collect specific information directly from the candidates, bypassing the need for emails or SMS communication.

 

Human Intervention Requested:

  • EVABot is intelligent and can recognize when a talent is seeking assistance that it cannot provide. In this scenario, if you have enabled the appropriate notifications, EVA will automatically flag the situation and notify the recruiter. These notifications can be received through in-app notifications or via email.

 

To take over from a bot conversation and engage directly with the talent, follow these simple steps:

  1. Locate the talent profile to whom you wish to send a message.

  2. Click on the 'Interactions' tab.

  3. Ensure that the 'EVA' icon is highlighted, indicating that the chatbot is active.

  4. Type your message in the provided text field.

  5. Click 'Send' to deliver the message to the talent.

  6. After a few seconds, you will see that the message has been sent, and the chatbot will be automatically paused.

By following these steps, you can seamlessly transition from the chatbot conversation to direct communication with the talent, providing a personalized and efficient experience.



 

 

Important Considerations for Messaging with EVABot

When engaging with talent through EVABot messaging, it's essential to keep the following points in mind:

 

Registration Status:

  • You can only send EVABot messages to users who have completed their registration process or they are about to (Registered or Hanged Registration candidate registration status). If a candidate's registration status is listed as "invited," direct chatbot messaging will not be available.

 

Online and Offline Notifications:

  • If the talent is online, they will immediately receive the message in their chat tab. However, if they are offline, an automated system email will be sent to them, notifying them of unread messages and the incoming message.

 

Bot Pause:

  • When you send a message, the chatbot will automatically be paused.

  • You can manually resume or pause the chatbot by clicking the 'pause chatbot' or 'resume chatbot' button

 

 

 

Message Read Confirmation:

  • Once the talent has read your message, you will notice that the two arrows next to the message's sent time turn light blue. This indicates that the message has been read by the talent.

 

Talent Responses:

  • Please note that you will not receive notifications when the talent responds to your message. Currently, this type of configuration is not available. Therefore, it is important to monitor the conversation closely. 

  • You can access the interaction history by clicking on the talent's name and selecting the "Interaction" option 

  • Or by clicking on the "Chat" option from the left menu. Here, you will find a list of the latest interactions, with the most recent ones displayed at the top. Interactions include EVABot messages, emails, calls, SMS, and changes in pipeline status.

 

 

By keeping these considerations in mind, you can effectively communicate with talent through EVABot messaging, ensuring a smooth and responsive interaction throughout the engagement process.