/
AI Bot Settings

AI Bot Settings

Conversational AI (EVA Bot)

The Conversational AI section can only be accessed by admin users and customer success personnel. When communicating with clients, it is crucial to inform them that customer success can assist them in managing their Conversational AI section during their proactive support hours. Alternatively, the client's champion user can undergo training to become fully independent in bot configuration.

 What’s important in this phase:

  • EVA Bot use-cases 

  • Understanding the different states of registration for candidates

  • EVA Greetings Editor

  • Conversational Targets and EVA Bot skills

  • Dialogue Consultation

  • Conversational workflows- adding or removing questions

  • Tone of voice - rephrasing

  • Job recommendations

EVA Bot use-cases 

Onboarding Candidates (Registration Conversation Flow)

EVA Bot conversational interface automates the pre-screening process the moment a candidate applies for an open vacancy. 

Candidates can be onboarded from either the candidate-facing web interface found here:  choosenname/messenger/candidate, directly from the clients website/career page and/or any agreed upon third-party integrations for talent sourcing.. 

Within the onboarding context, EVA Bot asks a series of predetermined questions to help the client determine whether the candidate is relevant to a specific vacancy or fits into their ideal target persona. 

The onboarding conversation can be implemented in two ways. First, by integrating the chatbot widget into the client's website. Second, if a candidate applies through the EVA public sharing job link and has not engaged in the BOT conversation previously, they will be directed to it.

Pro-Active engagement 

EVA Bot can be instructed to engage with a large pool of candidates to collect updated candidate information. This is extremely useful to clients who have aged candidate data and want the information in their database to remain relevant within GDPR legislation.

Clients can manage this pro-active engagement (re-engagement) via conversational campaigns and build custom workflows for each one. 

Clients simply add candidates to a list or smart list and EVA Bot handles the rest. 

Once a candidate updates their information, the profile within EVA is updated to reflect the changes.