EVA Bot conversational interface automates the pre-screening process the moment a candidate applies for an open vacancy.

Candidates can be onboarded from either the candidate-facing web interface found here: choosenname/candidate, directly from the clients website/career page and/or any agreed upon third-party integrations for talent sourcing..

Within the onboarding context, EVA Bot asks a series of predetermined questions to help the client determine whether the candidate is relevant to a specific vacancy or fits into their ideal target persona.

The onboarding conversation can be implemented in two ways. First, by integrating the chatbot widget into the client's website. Second, if a candidate applies through the EVA public sharing job link and has not engaged in the BOT conversation previously, they will be directed to it.

Understanding Onboarding

EVABot initiates the interaction by presenting a series of pre-configured questions to the candidate/talent. Once the conversation concludes, the talent will have the opportunity to register by creating a password. This will grant them access to their talent portal, facilitating future interactions and engagements.

How It Works

To integrate the EVA Bot widget into your career website, simply copy and paste the provided code at the bottom of your website's HTML. This straightforward process will enable seamless functionality and interaction with the EVA Bot on your site.

<script 
    src="//tenant.eva.ai/widget/script.js"
    button-style="
        background:radial-gradient(100% 100% at 100% 0, #44dd96 0, #1088e2 100%); 
        border-radius: 6px; 
        padding: 13px 20px;
        box-shadow: rgb(45 35 66 / 10%) 0 3px 6px, rgb(45 35 66 / 15%) 0 7px 13px -3px, rgb(58 65 111 / 20%) 0 -3px 0 inset;
        font-family: 'Roboto', Helvetica, Arial, sans-serif;"
    button-text='
        <span id="text-widget-closed" style="display: inline-block;">Apply with EVABot</span>
        <span id="text-widget-opened" style="display: none;">Close chat window</span>'
    iframe-style="border:0;">
</script>

Below is an example of how the integrated EVA Bot will appear on your website:

Another option is to guide your candidate/talent to access the web interface through the client instance name, followed by the candidate URL: choosenname/messenger/candidate. This will lead them to the dedicated space for candidates, where they can interact and engage accordingly.

Conceptualize the Onboarding

Prior to establishing your onboarding process, it is crucial to clarify its purpose and desired outcomes. For instance, you may aim to gather candidates' CVs, assess their current availability, and enable them to self-assign their skills. Defining these objectives will ensure a more effective and streamlined onboarding experience.

Configure Onboarding: Step-by-Step

Navigate to the Onboarding section by selecting the "AI Bot" button on the navigation bar, then choose the "Onboarding" tab.

Defining Specific Targets

Onboarding targets are created based on conversation workflows that EVABot follows within your talents. Each question is built upon an existing question within EVABot's conversation topics.

On the right side of the window, you can edit the chatbot conversation flow. You can add relevant questions to your onboarding by clicking on 'select more'.

To include custom questions that you have already added, you can find them in the dropdown menu after clicking 'select more'. You will see the full question written and can select it. For custom questions, be sure to select the full question, not the field name. For example ‘discuss what are your career goals?’ and not ‘discuss career goals’.

For easier management, you can drag and drop the questions in the right panel to arrange them in the desired order of asking.

It's important to understand the distinction between 'required' and 'not specified' or 'not required' targets. If a question is marked as required, talents will not see a 'skip' button and will be unable to bypass the question unless they provide a response. On the other hand, if a question is 'not required' or not specified, talents will have the option to skip the question using the 'skip' button. Additionally, custom questions always have the 'skip' option available.

We highly recommend including the target 'get bot feedback score' as it allows you to monitor talent satisfaction when interacting with EVABot.

By defining specific targets, you can customize the conversation flow and ensure that EVABot asks the right questions to engage talents effectively.

We also recommend adding the two following mandatory targets at the end of the conversation ‘discuss terms & conditions’ and ‘create an account’.

After clicking on 'Submit', the questions and their order will be configured accordingly.

How to Rephrase Targets

If you wish to review and rephrase the way questions are asked, then you should do it under the 'conversation topics'. Go back to the AIBot section and select 'conversation topics'. Here, you will have access to all the lists of targets, allowing you to make changes to how the questions are presented.

For instance, if you want to rephrase the target 'get fresh CV', you can click on 'conversation topics' and choose the 'registration/upload CV' option and then on the ‘rephrasing’ tab. This will enable you to modify the wording of the question to better suit your campaign's needs.

By revisiting the 'conversation topics', you have the flexibility to refine and adjust the questions to ensure effective communication with talents.

To reword how the bot asks a specific target, click on the 'rephrasing' tab. This will open the configuration for that particular topic, allowing you to customize the wording used by the bot.

Each target is divided into different 'examples', which represent conversations between the bot (Eva) and the talent. Eva's statements will be highlighted in blue, with Eva's name next to them, while the talent's responses will be highlighted in grey and labeled as 'candidate'.

These examples serve as a reference, helping you configure the appropriate responses based on how the talent interacts with the bot. If a candidate responds in a certain way, you can adjust the corresponding answer for that specific target.

By utilizing the 'rephrasing' tab and reviewing the examples, you can ensure that the bot's communication aligns with your desired conversation flow.

In the provided screenshot, you can observe an example under 'example 1' where the blue text represents how Eva asks for the CV, and if the candidate uploads their CV, Eva's acknowledgment is displayed.

To edit the wording according to your preferences, simply click on the pencil icon next to Eva's box. From there, select 'edit' to modify the text as desired. Once you have made the necessary changes, save them by clicking on 'submit'.

We highly recommend reviewing each conversation topic included in the campaign before activating it.

Additionally, it is important to configure the 'standard FAQ' topics prior to launching the campaign.

By carefully reviewing and adjusting the conversation topics, you can ensure that the interactions between Eva and the talents are tailored to the client specific requirements.

Customize the Introduction Message (only Super Admin users)

In this section, we will guide you on how to rephrase the introduction message. This refers to the message that the talent/candidate will encounter upon clicking on the chatbot widget or when they are directed to the candidate URL.

To customize the introduction message, follow these steps:

Click on the profile icon located at the top right corner of your screen.
Select 'Utils' from the options presented.
Click on 'EVA Greetings Editor.'

In the editor, you can modify the introduction message by updating the text and then saving the changes.

Additionally, consider the following scenario illustrated in the screenshot: If the candidate clicks on the 'No' option, it will initiate the onboarding conversation, creating a new user account (create user: true). However, if they click on 'Yes,' candidates will be directed to sign in to their portal.

Refining the Conversation Flow

It's crucial to review the conversation flow to guarantee a seamless experience for your candidates.

During the onboarding conversation, EVABot's flow typically integrates both general Eva topics and the specific topics configured in the onboarding tab. This combination ensures a comprehensive and effective interaction with the candidates.

The conversation will follow the following flow:

For rephrasing the ‘general greetings' and 'example 4' of the 'registration/application' topic, you will need to configure the topics via the 'conversation topic’ tab.

Test and Launch the Onboarding

Before launching the onboarding live to your candidates, it is advisable to conduct a test using a test candidate to ensure that everything is functioning as expected. Follow these steps:

Open an incognito window
Go to your instance choosenname/candidate
Go through the chatbot conversation

Please note that during the test, make sure not to have any 'agent' tab open while using the 'candidate' URL tab to play the role of the talent or alternitevely you can copy the link received in your email and open it in an incognito window

Performance

We’re excited to share that the latest platform update, version 7.2.1, brings a major boost in performance to support your recruitment needs. One key improvement is the enhanced processing speed, now handling up to 100 candidate actions per second—10 times faster than before. This ensures quicker workflows, reduced delays during bulk operations, and a smoother experience, especially for high-volume recruitment. If you anticipate processing more than 100 candidates per second, please reach out to your Customer Success Manager for tailored support and solutions. This update reflects our commitment to providing a platform that is both robust and reliable for your growing needs

Onboarding / Registration